What you need to know.
Hundreds of thousands of people are the victims of identity theft each year in what has become one of the fastest growing crimes in our society. Identity theft is a crime where someone wrongfully steals and uses someone else's personal information (such as name, credit cards, Social Security number, bank account numbers, driver's license) to commit fraud and/or theft.
Identity Theft: How it works.Identity thieves use a number of different methods to steal your personal information:
The Bank of New Canaan does not contact customers via email to verify or request security information. However, you could receive fraudulent emails from another source, which could include the Bank's name and/or logo, asking for personal information. This is often called "phishing" or "spoofing." The purpose of fraudulent emails is to get you to divulge personal information in order to commit identity theft or to take money from your accounts. These fraudulent emails request the recipient to send personal information, such as Social Security or account numbers back to the sender via email. In other cases they include a web site or a link, which will then request the visitor to enter their private information.
Preventing a Fraud
The Bank of New Canaan highly values its customer relationships and we are committed to ensuring your privacy. As a customer you can also help protect your private information through theft education, practicing good security habits and reporting any suspicious contacts you receive via email, phone calls or mail.
Here are some things you can do to help protect your personal information:
Reporting a Fraud
If you have been the victim of identity theft regarding your accounts at The Bank of New Canaan, call us at 203-972-3838 or toll free at 877-966-1944. If you have received or responded to a suspicious or fraudulent email regarding your account, forward it to us at BNC@bankofnewcanaan.com. In addition, take the following steps:
Notify the Credit Bureaus
Contact the fraud departments of each of the three major credit bureaus right away. Ask each agency to immediately place a "fraud alert" on your credit report and have them send you a copy of your credit file.
Contact Your Local Police
In the event of identity theft, it is important that you notify your local police department and file a report. Be sure to request a copy of the report for your records.
Contact the Federal Trade Commission
Call the Federal Trade Commission's (FTC) Identity Theft Hotline at 1-877-ID THEFT (1-877-438-4338). The FTC will put your information into a secure consumer fraud database and may, when appropriate, share it with other law enforcement agencies.
Check Your Mail Carefully
If you receive statements for accounts you do not have, contact the creditor. An identity thief may have opened an account in your name. Make sure no one has requested an unauthorized address change, title change, PIN change or ordered new cards or checks to be sent to another address.
Review All of Your Accounts
Check transactions on all credit account statements including credit cards, home equity lines of credit, bank accounts, investment accounts and telephone bills. Close accounts that have been tampered with and open new ones with new PINs and passwords. If an identity thief has tampered with your savings or checking account or ATM card, close the account immediately. When opening new accounts, avoid using easily available information for a password. Keep an eye on all of your accounts going forward.
You may also want to contact other agencies for other types of identity theft:
Maintain a written record of what happened, what was lost and the steps you took to report the incident to the various agencies, financial institutions and firms impacted. Be sure to record the date, time, contact telephone numbers, person you spoke with and any relevant report or reference number and instructions.
Lost or Stolen Checks or ATM Card?
Call The Bank of New Canaan at (203) 972-3838 or toll-free at (877)